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Cancellation policy

The rates shown on the website are only valid at the time of your quote. The rates will be applied for their respective charges, only in case of reserving the desired service, otherwise rates may vary. A reservation is considered complete, when it has a confirmation number and the corresponding charge has been applied. At the time of booking, you authorize us in writing and / or verbally to use your credit card number to make your payment, and expressly confirm to know and accept these Terms and Conditions, as well as the privacy policy of Lilas del Mar.
All reservations are subject to availability at the time of processing your request. Availability can not be guaranteed until full payment has been received. If you wish to change or cancel your reservation, please contact your assigned Travel Advisor as soon as possible, mentioning your reservation number.

Lilas del Mar suggests you read carefully the clause corresponding to the CANCELLATION POLICIES. Any change of reservation is subject to availability and new rate quotation. For more information, you must contact our assigned department, mentioning your reservation number. Any reservation confirmed in firm by Lilas del Mar Luxury Condos provides a reservation control number that you must carry with you at all times.
Any request for cancellation must be informed by you in writing via e-mail to, mentioning your reservation number.
Then Lilas del Mar describes its general cancellation policies applicable for most cases:
  • The guest can cancel the free reservation up to 14 days before the arrival date.
  • The guest will have to pay 50% of the total price in case of cancellation during the 14 days prior to the arrival date. If the guest does not show up on the day of the reservation or due to early departure, the total price will be charged.
  • For the seasons of Christmas, New Year and Easter, cancellation policies are different, if you want information about it, please contact us.
  • In the cases in which the refund proceeds in terms of these cancellation policies, the amount to be reimbursed will be reflected in your account statement within the next 5-10 business days depending on the Banking Process, mainly the terms of your Issuing bank.
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Av. 10 Norte y Calle 44 Lote 4
Playa del Carmen


Tel: +52 1 984 147 4407

Whatsapp: +52 1 984 182 3616


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